General support
[email protected]
Best for onboarding help, account questions, setting up routines, notification guidance, and anything that is not strictly a bug.
Support
We are here.
If something does not feel right in Pledge Care, you do not need to figure it out alone. Choose the path that fits your question and write to us. We will take it from there.
Issue reports
[email protected]
Best for bugs, crashes, broken purchase flows, or moments where the app did not behave the way you expected.
General help
For account questions, app navigation, reminders, notification behavior, or anything that does not feel right, write to [email protected]. A real person will get back to you.
Issue reporting
For bugs, broken flows, crashes, or unexpected purchase behavior, write to [email protected] with as much detail as you can: what happened, what you expected, and a moment in time if possible.
Purchases and restore
If a purchase does not unlock correctly, or a restore does not behave as expected, share your platform, app version, and a short description of what happened.
Notifications
If reminders are not arriving, check operating system notification permissions, in-app notification settings, and Do Not Disturb. These three almost always explain a quiet phone.
Do Not Disturb
Pledge Care respects configured Do Not Disturb windows. If your schedule looks off, include your start and end times when you reach out. It helps us trace the silence quickly.
Response time
We typically reply within 24 to 48 hours. Care takes time, even from our side. Thank you for your patience.